Supporting students within the learning environment to promote each student's emotional, social and academic development.
Ensuring that communication with students, staff and other departments were effective and efficient.

Working 1:1 with Children with significant behavioural and cognitive needs.
Assessing the needs of students and adapting input and activities accordingly.

Contacting customers to ensure they were satisfied with the service provided, as well as answering any questions  regarding their transcription requirements.
 
Using a CRM to check any pre-sale conversations with clients and updating records of customer success calls. 

Passing feedback to the relevant areas of the business, identifying further opportunities with clients.