Terms and Conditions

Subject to the provisions at clause 9, you may cancel the Services within 30 days of theCommencement Date (CancellationPeriod). You expressly agree to this information being provided to you in digital form, rather than on paper. We offer an extended cooling-off period of 30 days rather than the statutory 14 days.
After the Cancellation Period expires,you cannot terminate these Terms for convenience. Payments remain due for the full Term, subject to your statutory consumer rights. We will not commence the provision of the Services during theCancellation Period unless you expressly request us to do so.

‍Please note that where you expressly ask us tocommence the provision of the Services during the Cancellation Period:
●  you will loseyour right to cancel the Services, if the relevant Services are fully performed by us;
●  you will beliable to pay to us an amount for the relevant Services supplied up to when you inform us that you intend to cancel the Services, which will be proportionateto the full Price for the relevant Services for the Term. For the avoidance ofdoubt, the first month’s subscription fee is payable in full upfront. Where you cancel during the Cancellation Period, you will receive a refund for any lessons not delivered within that first month, proportionate to the lessons remaining in your Family Plan.
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1.1        These Terms apply from the Commencement Date and continue for the duration specified in your Family Plan, as set out on the Quote.

1.2        The Services continue for the agreed Term (that you selected when purchasing the Service), as set out in your Quote (Term). At the end of the Term, provided you have paid all fees owing, your access to the Services will come to an end. If you wish to continue receiving the Services after the end of the Term, you may purchase a new Family Plan by contacting us.
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‍1.3        If you are a parent or guardianof a child, you acknowledge and accept that these Terms will be accepted by youon behalf of the child. By accepting these Terms, you will ensure that thechild will comply with these Terms at all times and that you have acceptedthese Terms for the child’s benefit.
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2.1        In consideration of yourpayment of the Price, we will provide the Services in accordance with theseTerms, whether ourselves or through our Personnel. The Services may only be used by Family Members forming part of the same household as identified and authorised by us as part of your Family Plan.
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2.2        All lessons delivered as part of the Services will be recorded. The recordings will be used for safeguarding purposes, to allow you and your Family Members to review lessons, to enable usto access AI-driven insights for lesson planning and tutor support, and to improve the quality of our Services. Recordings are accessible only through the Platform and will not be distributed by email or other means. Your personal data will be handled in accordance with our privacy policy, found here.
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2.3 All variations to the Services must be agreed in writing between the Parties and will be priced in accordance with any schedule of rates provided by us, or otherwise as reasonably agreed between the Parties. If we consider that any instructions or directions from you constitute a variation to the scope of the Services or our obligations under these Terms, then we will not be obliged to comply with such instructions or directions unless agreed in accordance with this clause.

2.4 The Price is fixed for the duration of the Term. We may vary the Price at the end of the Term, if you choose to purchase a new Family Plan. Any such price variation will be communicated to you at least 30 days before the end of your current Term.

2.5 You acknowledge that how well the Services work depends largely on how much the Family Member participates and engages with their lessons. We cannot guarantee specific academic results, as these will vary depending on each individual's circumstances, effort and ability. We are not responsible if progress is limited due to lack of participation or engagement by the Family Member.
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3.1 You must sign up for an Account in order to access and use the Services.

3.2 As the Account Holder, you may create additional accounts for your Family Members (Child Accounts) under your Account. The number of Child Accounts you may create is limited to the number of Family Members specified in your Family Plan.

3.3 You are responsible for ensuring that your Family Members comply with these Terms. You may change who your Family Members are at any time through your Account, and what access or permission rights they have when using the Services.

3.4 While you have an Account with us, you agree to (and to ensure your Family Members agree to):
(a) keep information up-to-date (and ensure it remains true, accurate and complete);
(b) keep usernames and passwords secure and confidential, and protect them from misuse or being stolen; and
(c) notify us if you become aware of, or have reason to suspect, any unauthorised access to your Account, any Child Accounts, or any logins linked to your Account.

3.5 If you close your Account, you and your Family Members will lose access to the Services (including the Platform).
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4.1 Your Family Plan includes Lesson Credits, which give you the right to receive tutoring services during the Term. Mentoring services are not included in all Family Plans and may need to be purchased separately, unless your Family Plan expressly includes mentoring services.
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4.2 Each Family Plan includes a baseline number of lessons per month, which sets the monthly Price payable. You are not required to use this number of lessons every month.
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4.3 If you use fewer lessons in any given month or pause temporarily, the monthly fee still applies and any unused Lesson Credits roll forward. If you use more lessons than your baseline in any given month, the monthly Price will increase for that month to reflect the additional lessons delivered, in line with clause 8.2.4.4 Lesson Credits can be used flexibly across the full Term and are not lost because of short-term changes in usage (such as temporary pauses or fluctuations in lesson frequency).

4.5 Lesson Credits have no cash value and are non-refundable once the Cancellation Period has expired. Unused Lesson Credits do not constitute a failure to provide the Services.

4.6 Where recommended tutoring or mentoring sessions are not taken up, or Lesson Credits are materially under-used, we shall not be responsible for any lack of academic progress attributable to such non-use.

4.7 Unless otherwise agreed in writing, unused Lesson Credits expire at the end of the Term. If you purchase a new Family Plan immediately following the end of the previous Term without a break in service, unused Lesson Credits from the previous Term may be carried over at our discretion.

4.8 Where all Lesson Credits allocated to your Family Plan are consumed before the end of the Term:
(a) you may not book further lessons under that Plan unless additional Lesson Credits are purchased; or
(b) you may enter into a new Family Plan, in which case the existing Family Plan may be brought to an end by mutual written agreement and replaced by the new Family Plan.
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5.1 We may continue to offer legacy lesson packages to existing customers until 30 June 2026 (or such other date notified to you in writing). You acknowledge and accept that legacy lesson packages are not our primary service offering and are being phased out.

5.2 If you have purchased a legacy lesson package, the Services will be provided in accordance with these Terms, but the Price, lesson allocation and booking arrangements applicable to your legacy lesson package will be as set out on the Quote or as otherwise in agreed in writing with you.

5.3 Legacy lesson packages will not be renewed or extended beyond 30 June 2026 unless expressly agreed in writing. We will notify you at least 30 days before your legacy package expires if you wish to transition to a Family Plan.
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6.1 You agree to (and to the extent applicable, ensure that your Family Members agree to):
(a) comply with these Terms, all applicable Laws, and our reasonable requests;
(b) provide us with all documentation, information, instructions, cooperation and access reasonably necessary to enable us to provide the Services;
(c) ensure that Family Members comply with these Terms;
(d) treat all our staff, tutors and Personnel with courtesy and respect at all times;
(e) ensure that Family Members attend scheduled lessons on time and are prepared to participate; and
(f) not (or not attempt to) disclose, or provide access to, the Services to third parties or individuals outside of your authorised household(s) without our prior written consent.
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7.1 Lessons may be rescheduled with at least 48 hours' notice. Late cancellations or non-attendance may result in the deduction of one Lesson Credit.
7.2 Where a lesson is cancelled or missed due to genuine emergency or compassionate reasons (such as illness or bereavement), we may, at our absolute discretion, waive the deduction of a Lesson Credit. You must notify us as soon as reasonably practicable in such circumstances.
7.3 Where a lesson is cancelled by the tutor with less than 48 hours' notice, no Lesson Credit will be deducted from you. We will take reasonable steps to arrange a replacement lesson.
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8.1 In consideration for us providing the Services, you agree to pay all amounts due under these Terms in accordance with the Payment Terms. You will be billed on a regular basis, as set out on the Quote, at the beginning of each billing cycle. All other paid services (such as add-ons) must be paid for at the time you order the Service.

8.2 Where you use more lessons in a given month than the baseline number of lessons included in your Family Plan, we will charge you for the additional lessons at the applicable rate. This additional charge will be added to your monthly payment for that month only. Using additional lessons in one month does not change the baseline number of lessons included in your Family Plan or the duration of the Term.

8.3 If any payment has not been made in accordance with the Payment Terms, we may (at our absolute discretion, and without prejudice to any of our rights or remedies under these Terms or at Law):
(a) after a period of 5 Business Days from the relevant due date, cease providing the Services, and recover, as a debt due and immediately payable from you, our reasonable additional costs of doing so (including all recovery costs); and/or
(b) charge interest at a rate equal to the Bank of England’s base rate, from time to time, plus 4% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the relevant due date in accordance with the Payment Terms.

8.4 All amounts payable by you under these Terms are exclusive of amounts in respect of any taxes, including sales, use or value added tax chargeable from time to time (VAT), unless otherwise stated. Where any taxable supply for VAT purposes is made under these Terms by us to you, you agree, on receipt of a valid VAT invoice from us, to pay to us such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
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9.1 This clause 9 applies to the extent that you purchase Services from us as a “consumer”, as defined in the Consumer Rights Act 2015. You expressly agree to this information being provided in digital form, rather than on paper. We offer an extended cooling-off period of 30 days (rather than the statutory 14 days) to allow for service onboarding, tutor matching and delivery of initial lessons.

9.2 Subject to clauses 9.4 and 9.5, you may cancel the Services within 30 days of the Commencement Date (Cancellation Period).

9.3 After the Cancellation Period has expired, you may not terminate these Terms for convenience. Payments remain due for the full Term, subject only to your statutory consumer rights.

9.4 Unless you expressly request us to commence the provision of the Services during the Cancellation Period, we will not commence the provision of the Services during the Cancellation Period. Where you expressly request us to commence the provision of the Services during the Cancellation Period, you will lose your right to cancel the Services if the relevant Services are fully performed by us.

9.5 If you exercise your right to cancel the Services under this clause 9, you will be liable to pay to us an amount for the relevant Services supplied up to when you inform us that you intend to cancel the Services, which will be proportionate to the full Price for the relevant Services for the Term. For the avoidance of doubt, the first month’s subscription fee is payable in full upfront. Where you cancel during the Cancellation Period, you will receive a refund for any lessons not delivered within that first month, proportionate to the lessons remaining in your Family Plan.

9.6 If you want to cancel the Services, you should email us using the contact details at the start of these Terms, and you may use the Model Cancellation Form below:

To Education Technologies Limited t/a LessonWise, 45 London Road, Third Floor, Reigate, Surrey, England, RH2 9PY (Email: support@lessonwise.org),

I/We hereby give notice that I/We cancel my/our contract for the supply of the following services: _______________________________________________________________________________.

Ordered on/received on: ___________________________.
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Name:        ___________________________. Address: _________________________________________________.

Signature: ___________________________. Date: _________________.


9.7 Subject to clauses 9.4 and 9.5, where you have paid any part of the Price upfront and have cancelled the Services in accordance with this clause 9, we will provide you with a refund of the amount paid to us within 14 days of you telling us that you have changed your mind.
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10.1 You must not (and you must ensure that your Family Members do not):
(a) access or use the Platform in any way that is improper or breaches any laws, infringes any person's rights (for example, intellectual property rights and privacy rights), or gives rise to any civil or criminal liability;
(b) interfere with or interrupt the supply of the Services, or any other person's access to or use of the Services;
(c) introduce any viruses or other malicious software code into the Platform;
(d) use any unauthorised or modified version of the Platform, including for the purpose of building similar or competitive software or for the purpose of obtaining unauthorised access to the Services;
(e) attempt to access any data or log into any server or account that you are not expressly authorised to access;
(f) circumvent user authentication or security of any of our networks, accounts or hosts; or(
g) access or use the Platform to transmit, publish or communicate material that is, defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.

10.2 You acknowledge and accept that the Platform’s functionality may evolve over time. Reasonable changes do not constitute a breach of these Terms.
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11.1 As between the Parties:
(a) we own all Intellectual Property Rights in Our Materials;
(b) you own all Intellectual Property Rights in Your Materials; and
(c) nothing in these Terms constitutes a transfer or assignment of any Intellectual Property Rights in Our Materials or Your Materials.

11.2 As between the Parties, ownership of all Intellectual Property Rights in any New Materials will at all times vest, or remain vested, in us upon creation. To the extent that ownership of such Intellectual Property Rights in any New Materials does not automatically vest in us, you hereby assign all such Intellectual Property Rights to us and agree to do all other things necessary to assure our title in such rights.

11.3 We grant you a non-exclusive, revocable, royalty-free, worldwide, non-sublicensable and non-transferable right and licence, to use Our Materials that we provide to you and the New Materials, solely for your use and enjoyment of the Services, as contemplated by these Terms.

11.4 You grant us a non-exclusive, irrevocable, royalty-free, worldwide, non-sublicensable (other than to our associated bodies corporate, as that term is defined in the Companies Act 2006) and non-transferable right and licence to use Your Materials that you provide to us solely for the purpose of performing of our obligations or exercising our rights under these Terms.

11.5 If you (if you are an individual) or any of your Personnel have any Moral Rights in any material provided, used or prepared in connection with these Terms, you agree to (and will procure that your Personnel) waive those Moral Rights and waive all rights to object to derogatory treatment of such material.

11.6 This clause 11 will survive termination or expiry of these Terms.
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12.1 Subject to clause 12.2, each Party must (and must ensure that its Personnel) keep confidential, and not use (except to perform its obligations under these Terms) or permit any unauthorised use of, information provided by the other Party, including information about these Terms and the other Party’s business and operations.

12.2 Clause 12.1 does not apply where the disclosure is required by Law or the disclosure is to a professional adviser in order to obtain advice in relation to matters arising in connection with these Terms and provided that the disclosing Party ensures the adviser complies with the terms of clause 12.1.

12.3 This clause 12 will survive the termination of these Terms.
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13.1 Nothing in these Terms limits any Liability which cannot legally be limited, including Liability for:(a) death or personal injury caused by negligence; and(b) fraud or fraudulent misrepresentation.

13.2 Subject to clause 13.1 (liability which cannot legally be limited), but despite anything else to the contrary in these Terms, to the maximum extent permitted by Law:
(a) a Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss; and
(b) our aggregate liability for any Liability arising from or in connection with these Terms will be limited to 100% of the Price paid or payable by you during the first 12 months of the Term.  

13.3 This clause 13 will survive the termination or expiry of these Terms.
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14.1 These Terms will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:
(a) the other Party (Defaulting Party) breaches a material term of these Terms and that breach has not been remedied within 10 Business Days of the Defaulting Party being notified of the breach by the Non-Defaulting Party; or
(b) the Defaulting Party goes bankrupt, insolvent or is otherwise unable to pay its debts as they fall due.

14.2 Upon expiry or termination of these Terms:
(a) we will immediately cease providing the Services;
(b) you are to pay for all Services provided prior to termination, including Services which have been provided and have not yet been invoiced to you, and all other amounts due and payable under these Terms;
(c) by us pursuant to clause 14.1, you also agree to pay us our additional costs, reasonably incurred, and which arise directly from such termination (including recovery fees); and
(d) we may retain your documents and information (including copies) to the extent required by Law or pursuant to any information technology back-up procedure, provided that we handle your information in accordance with clause 12.

14.3 Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it.  

14.4 This clause 14 will survive the termination or expiry of these Terms.LessonWise may suspend or terminate services where there is material breach of these Terms, misuse of the platform, or safeguarding concerns.
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15.1 Amendment: Subject to clause 2.3, these Terms may only be amended by written instrument executed by the Parties.

15.2 Assignment: Subject to clauses 15.3 and 15.11, a Party must not assign, novate or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).

15.3 Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party.

15.4 Contracts (Rights of Third Parties) Act 1999: Despite any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a Party to it.

15.5 Disputes:  A Party may not commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) without first complying with this clause

15.5. A Party claiming that a Dispute has arisen must give written notice to the other Party specifying the nature of the Dispute (Dispute Notice). The Parties must meet (whether in person, by telephone or video conference) within 10 Business Days of service of the Dispute Notice to seek (in good faith) to resolve the Dispute. If the Parties do not resolve the Dispute within 20 Business Days of the date the Dispute Notice was served (or such further period as agreed in writing by the Parties), either Party may:
(a) where you are resident in the United Kingdom, refer the matter to mediation, administered by The Centre for Effective Dispute Resolution, to be conducted in London, England, in accordance with the Model Mediation Procedure; or
(b) where you are not resident in the United Kingdom, refer the matter to arbitration administered by the London Court of International Arbitration (LCIA), with such arbitration to be conducted in London, England, before one arbitrator, in English and in accordance with the LCIA Arbitration Rules. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

15.6 Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided that the Party seeking to rely on the benefit of this clause:
(a) as soon as reasonably practical, notifies the other Party in writing details of the Force Majeure Event, and the extent to which it is unable to perform its obligations; and
(b) uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event. Where the Force Majeure Event prevents a Party from performing a material obligation under these Terms for a period in excess of 60 days, then the other Party may by notice terminate these Terms, which will be effective immediately, unless otherwise stated in the notice. This clause will not apply to a Party’s obligation to pay any amount that is due and payable to the other Party under these Terms.

15.7 Governing Law: These Terms are governed by the laws of England and Wales and both parties submit to the exclusive jurisdiction of the courts operating in England and Wales.

15.8 Notices: Any notice given under these Terms must be in writing addressed to the addresses set out in these Terms, or the relevant address last notified by the recipient to the Parties in accordance with this clause. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

15.9 Privacy: We will apply with all applicable data protection laws, and your personal data will be handled in accordance with our privacy policy (available on our website).

15.10 Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the Parties.

15.11 Subcontracting: We may subcontract the provision of any part of the Services without your prior written consent.  We agree that any subcontracting does not discharge us from any liability under these Terms and that we are liable for the acts and omissions of our subcontractor..
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In these Terms, unless the context otherwise requires, capitalised terms have the meanings given to them in the Quote, and:

Account means an account accessible to you under which you and your Family Members may access the Services.

Account Holder means the parent or guardian, or any adult, who accepts these Terms, is responsible for payment, and manages services on behalf of one or more Family Members.

Business Day means a day on which banks are open for general banking business in England, excluding Saturdays, Sundays and public holidays.

Commencement Date means the date that is the earlier of:
(a) the date that you accept the Quote;
(b) the date that you ask us to begin supplying the Services; or
(c) the date that you make part or full payment of the Price, or purchase a Family Plan.

Family Member means a child or student authorised to receive Services under a Family Plan who forms part of the same immediate family unit as the student(s) receiving the Services, whether residing in the same household or living elsewhere for part of the year (for example, while attending boarding school).

Family Plan means a fixed-term subscription for managed tutoring services purchased by an Account Holder for one or more Family Members, as set out on the Quote.

Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.

Intellectual Property Rights or Intellectual Property means any and all existing and future rights throughout the world conferred by statute, common law, equity or any corresponding law in relation to any copyright, designs, patents or trade marks, domain names, know-how, inventions, processes, trade secrets or confidential information, circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing, whether or not registered or registrable.

Law means all applicable laws, regulations, codes, guidelines, policies, protocols, consents, approvals, permits and licences, and any requirements or directions given by any government or similar authority with the power to bind or impose obligations on the relevant Party in connection with these Terms or the supply of the Services.

Lesson Credit means a credit used towards a lesson under your Family Plan.

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to these Terms or otherwise.

Moral Rights has the meaning given in Chapter IV of the Copyright, Designs and Patent Act 1988 and includes any similar rights in any jurisdiction in the world.

New Materials means all Intellectual Property developed, adapted, modified or created by or on behalf of us or you or any of your or our respective Personnel in connection with these Terms or the supply of the Services, whether before or after the date of these Terms and any improvements, modifications or enhancements of such Intellectual Property, but excludes Our Materials and Your Materials.

Our Materials means all Intellectual Property which is owned by or licensed to us and any improvements, modifications or enhancements of such Intellectual Property, but excludes New Materials and Your Materials.

Payment Terms means the timings for payment of the Price and any other amounts payable under these Terms, as set out on the Quote.Personnel means, in respect of a Party, any of its employees, consultants, suppliers, subcontractors or agents, but in respect of you, does not include us.

Price means the price set out on the Quote, as adjusted in accordance with these Terms.Quote means the document to which these Terms are attached or incorporated.

Services means the services set out on the Quote, as adjusted in accordance with these Terms.Terms means these terms and conditions and any documents attached to, or referred to in, each of them.Term means the fixed period for which you have purchased the Services as set out in the Quote.

Your Materials means all Intellectual Property owned or licensed by you or your Personnel before the Commencement Date (which is not connected to these Terms) and/or developed by or on behalf of you or your Personnel independently of these Terms and any improvements, modifications or enhancements of such Intellectual Property, but excludes Our Materials and New Materials.LessonWise may update these Terms from time to time. Where material changes are made, LessonWise will take reasonable steps to notify Account Holders in advance. Changes will not affect existing Fixed-Term commitments unless required by law.
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