Terms and Conditions

LessonWise provides fully managed tutoring, education support and mentoring services to students and families. These services are delivered through the LessonWise BrightPath platform and coordinated by LessonWise through the selection, vetting, monitoring and ongoing management of tutors and mentors.LessonWise is not a neutral market place. While tutors and mentors engaged by LessonWise operate as independent contractors, LessonWise retains responsibility for the coordination, continuity, safeguarding oversight and quality assurance of the services provided under these Terms.
‍

In theseTerms:     
Account Holder means the adult individual who enters into a contract with LessonWise, is responsible for payment, and manages services on behalf of one or more students.
BrightPath Platform means LessonWise’s proprietary online learning, recording, monitoring and progress platform.
Family Member means a child or student authorised to receive Services under a Family Plan who forms part of the same immediate family unit as the student(s) receiving the Services, whether residing in the same household or living elsewhere for part of the year (for example, while attending boarding school).
Family Plan means a fixed-term subscription for managed tutoring services purchased by an Account Holder for one or more Family Members.
Fixed-Term Plan means a Family Plan purchased for a minimum duration of 6, 12, 18 or 24 months.
Lesson Credits means the contractual entitlement to receive tutoring services, allocated across the duration of a Fixed-Term Plan.
Legacy Packages means lesson packages or blocks purchased prior to the introduction of Family Plans and governed by the terms in force at the time of purchase.
Services means tutoring, mentoring, education support, progress oversight and related services provided by LessonWise.
‍

3.1. Fixed-Term Family Plans (Primary Model)
Family Plans are LessonWise’s principal service offering and are provided on a fixed-term basis as set out in Sections 4–3. This agreement, and any dispute, controversy, proceedings or claim of whatever nature  arising out of or in any way relating to this agreement or its formation (including any  non-contractual disputes or claims), shall be governed by and construed in accordance  with English law, and subject to the exclusive jurisdiction of the courts of England and  Wales.
‍
3.2. Legacy Lesson Packages (Transitional)
Legacy Packages may continue to be offered for purchase alongside Family Plans until the end of the 2025–2026 academic year, for customers for whom Family Plans are not suitable. Legacy Packages are a transitional offering only and are not the primary service model. Legacy Packages are governed by the Terms & Conditions in force at the time of purchase and are not subject to the Family Plan Terms set out in Sections 4–3. Legacy Packages will not be renewed or extended beyond the relevant academic period unless expressly agreed in writing.
‍

‍4.1. Nature of the Commitment
‍Family Plans are fixed-term service contracts. By purchasing a Family Plan, the Account Holder commits to the full term specified in the LessonWise Family Plan, which forms part of the contract between the parties. The commitment relates to the availability and delivery of managed tutoring services across the term, not to lesson usage in any specific month.

4.2 Account Holder Responsibility
The Account Holder is the sole contracting party and is responsible for:
- all payments due under the Family Plan;
- decisions relating to tutors, subjects, pacing and scheduling; based on LessonWise’s recommendations and tutor selection;
- ensuring Family Members comply with these Terms.

4.3 Family Members and Household Use
Family Plans may only be used by Family Members forming part of the same household as the student(s) receiving the Services, as identified and authorised by LessonWise as part of the agreed Family Plan. The Account Holder may be a parent, guardian or other sponsoring adult (including a grandparent) and is not required to reside in the same household as the Family Members. Access may not be shared with individuals outside the relevant household(s). LessonWise reserves the right to request reasonable confirmation of eligibility.

4.4 Lesson Credits
Lesson Credits give you the right to receive tutoring and mentoring services during your Fixed-Term Plan.
Each Family Plan includes a baseline number of lessons per month, which sets the monthly contract fee. You are not required to use this number of lessons every month.
- If you use fewer lessons in a given month or pause temporarily, the monthly fee still applies and any unused Lesson Credits roll forward.
- If you use more lessons than your baseline in a given month, the monthly fee will increase for that month to reflect the additional lessons delivered, in line with Section 4.5.
- Lesson Credits can be used flexibly across the full term and are not lost because of short-term changes in usage (such as temporary pauses or fluctuations in lesson frequency).
- Lesson Credits have no cash value and are non-refundable once the cooling-off period has expired. Unused credits do not constitute a failure to provide the Services.
- Where recommended tutoring or mentoring sessions are not taken up, or Lesson Credits are materially under-used, LessonWise shall not be responsible for any lack of academic progress attributable to such non-use.

Unless otherwise agreed in writing, unused Lesson Credits expire at the end of the Fixed-Term Plan. If you renew into a new Fixed-Term Family Plan without a break in service, unused Lesson Credits from the previous plan may be carried over, subject to the terms of the renewed agreement..

4.5 Pricing, Billing and Payment
Family Plan pricing is based on the baseline monthly lesson cadence associated with the selected plan and reflects the reservation of tutor capacity and managed service provision.
- The Account Holder will be charged the agreed monthly fee throughout the Fixed-Term Plan, regardless of lesson usage, pauses, holidays, illness, or temporary reductions in attendance.
- Where lesson usage in a given month exceeds the baseline lesson cadence included in the plan, additional Lesson Credits will be charged in-month at the applicable rate, and the monthly payment will be adjusted accordingly.
- Any such usage-based adjustment applies only to the month in which the additional lessons are delivered and does not amend the underlying Fixed-Term Plan or baseline monthly commitment.
- Where all Lesson Credits allocated to a Fixed-Term Plan are consumed before the end of the Plan term, the Account Holder may not book further lessons under that Plan unless additional Lesson Credits are purchased as an add-on or a new Fixed-Term Family Plan is entered into.
- Where a new Fixed-Term Family Plan is entered into following full consumption of Lesson Credits, the existing Plan may be brought to an end by mutual agreement and replaced by the new Plan, which shall run for its own fixed term.
- Payment is due in accordance with the payment option set out in the LessonWise Family Plan proposal accepted by the Account Holder (monthly or upfront).

Failure to make payments must be resolved within 24–48 hours of notification. If payment issues are not resolved within this period, LessonWise may suspend services until the outstanding amounts are settled.

LessonWise may review and update Family Plan pricing from time to time, typically on an annual basis. Any such changes will apply only to new Family Plans or to the renewal of an existing Fixed-Term Plan. The pricing agreed at the start of a Fixed-Term Plan will not change during that Plan’s term.

4.6 Changes During the Term
LessonWise may, in consultation with the Account Holder, adapt service delivery during the term, including:
- replacing tutors;
- assigning alternative suitably qualified tutors;
- adjusting subjects, pacing or tutor level;
- reallocating lesson credits across Family Members.
Such adaptations do not constitute a contract variation or reset the Fixed-Term commitment.
‍

LessonWise offers an extended cooling-off period of 30 days from the date the Family Plan contract started. This period is designed to allow service onboarding, tutor matching and the delivery of initial lessons, so families can experience how the service works in practice.

During this 30-day cooling-off period, the Account Holder may cancel the Family Plan at anytime. However, all Services delivered up to the date of cancellation remain payable and non-refundable, including tutoring or mentoring sessions, onboarding activities, account management and any use of the BrightPath Platform.

Services begin on the date the first tutoring or mentoring session takes place. The date on which Services commence constitutes the start date of the Family Plan and is also the date on which the first monthly payment becomes due. Any refund will be made only to the extent required by applicable law, after deducting the value of all Services already provided. Dissatisfaction with the Services does not affect LessonWise’s right to charge for Services delivered during this period.

After the expiry of the 30-day cooling-off period, the Family Plan continues as a fixed-term contract. Cancellation for convenience is no longer permitted, and the Fixed-Term Plan becomes fully binding..
‍

As set out in Section 5, after the cooling-off period, Fixed-Term Family Plans may not be terminated early for convenience by the Account Holder. Payments remain due for the full term selected, subject only to statutory consumer rights.
‍

Where issues arise, LessonWise’s obligation is to intervene and remedy service delivery, not to terminate the contract. Remedies may include, without limitation:
‍
- replacement of a tutor within two-working days;
- assignment of an alternative suitably qualified tutor;
- adjustment of subjects, pacing or support level;
- rebalancing lesson allocation across Family Members.

Safeguarding
Safeguarding concerns trigger immediate investigation, intervention and, where appropriate, tutor substitution, as per our Safeguarding Policy. Safeguarding concerns may be reported at any time via the BrightPath Platform or by contacting LessonWise directly at safeguarding@lessonwise.org. Continuity of service and student safety are prioritised at all times.
‍

Customers may continue to purchase Legacy Packages until the end of the 2025–2026 academic year, where offered by LessonWise. Each Legacy Package is governed by the Terms & Conditions in force at the time of purchase, which form the contract between the customer and LessonWise.
‍
Nothing in these Terms alters the rights or obligations applicable to Legacy Packages purchased under prior Terms & Conditions. Copies of the applicable legacy Terms & Conditions are available on request via an email to support@lessonwise.org.

Any renewal, upgrade or continuation of services beyond the scope or duration of a Legacy Package will be governed by the FamilyPlan Terms in force at that time.
‍

All services are delivered via the BrightPath Platform.

LessonWise may record lessons for safeguarding, quality assurance, training and progress review purposes. Recordings are securely stored and accessible in accordance with our Privacy Policy and are processed in line with applicable data protection laws, including the UK GDPR.

Platform functionality may evolve over time.Reasonable changes do not constitute a breach of contract.
‍

Lessons maybe rescheduled with at least 48 hours’ notice. Late cancellations or non-attendance may result in the deduction of one Lesson Credit. Where a lesson is cancelled by the tutor with less than 48 hours’ notice, no LessonCredit will be deducted from the Account Holder.

LessonWise will take reasonable steps to arrange a replacement lesson. Repeated short-notice cancellations or unprofessional conduct by a tutor will be addressed by LessonWise in accordance with its tutor management and safeguarding processes and may result in tutor replacement.

These rules exist to protect tutor continuity and service quality.
‍

All tutors undergo enhanced vetting, safeguarding checks and ongoing monitoring, according to our Safeguarding Policy.

LessonWise may suspend or remove tutors where conduct or performance falls below required standards..
‍

All intellectual property relating to the BrightPath Platform, including its functionality, structure, interfaces, recordings, whiteboard outputs and lesson content created, delivered or captured through use of the BrightPath Platform, remains the property of LessonWise or its licensors.

LessonWise may use such recordings, whiteboard outputs and lesson content on an aggregated and anonymised basis to analyse learning patterns, improve the quality and effectiveness of its services, develop new features or offerings, and for legitimate commercial purposes connected with the operation and improvement of the LessonWise platform.

Tutors retain ownership of any pre-existing materials or resources they bring independently into a lesson, provided that LessonWise is granted a non-exclusive, royalty-free licence to use, reproduce and display such materials solely for the purpose of delivering, recording and improving the Services.
‍

Personal data is processed in accordance with our Privacy Policy. The Account Holder confirms they have authority to provide data relating to Family Members.
‍

LessonWise’s liability is limited to the maximum extent permitted by law. Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.
‍

LessonWise may suspend or terminate services where there is material breach of these Terms, misuse of the platform, or safeguarding concerns.
‍

Complaints should be raised with our customer support team in the first instance, either via the BrightPath Platform or by contacting support@lessonwise.org. Weaim to resolve issues promptly and fairly.
‍

LessonWise may update these Terms from time to time. Where material changes are made, LessonWise will take reasonable steps to notify Account Holders in advance. Changes will not affect existing Fixed-Term commitments unless required by law.
‍

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
‍